Tickets & subscriptions
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How can I buy tickets?
You can buy tickets both online and at the reception desk. Want to be sure of the best price and reduce your waiting time? Book your tickets online.
Unfortunately, you cannot book tickets by phone.
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Are there discounted rates?
Yes. At Sparkx, we use real-time pricing. That means you pay more or less depending on the number of visitors. During quieter times, you’ll pay a lower rate.
Are you a loyal Sparkx visitor? Then you are better off with a Season Pass Check the rates.
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Can I watch my family or friends’ sports adventures at Sparkx without a ticket?
In the non-paying zone at the front, you can see a few attractions. Want to truly experience the rush?Book your ticket so you can join them inside.
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How long does a time slot last?
You can make a reservation for four hours, two hours, or one hour. Want even more fun? Get a Season Pass.
A full day of sports seems too intense for us. Do you think differently? Let us know for sure.
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What if I need to reschedule or arrive late?
No stress. Your access remains valid until the end of your booked slot.
Original visit date no longer works for you? No worries! You can reschedule your tickets up to 24 hours before your booked time slot. We do charge a €1 administrative fee per person.
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Can I give a ticket as a gift to my family or friends?
Yes. What a great gift!
We offer gift cards with different values. This way, you can give a portion of Sparkx for any occasion!
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What benefits do I have as a Season Pass holder?
With your Season Pass, you have unlimited access to the park during regular opening hours as a VIP member.
Planning your visit
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When is Sparkx open?
Check the current opening hours here:
Sparkx Hasselt: https://hasselt.sparkx.com/en/plan-your-visit/opening-hours-crowd-levels/
Sparkx Ghent: https://gent.sparkx.com/en/plan-your-visit/opening-hours-crowd-levels
Sparkx Antwerp: https://antwerpen.sparkx.com/en/plan-your-visit/opening-hours-crowd-levels -
Is Sparkx open on public holidays?
Yes, usually. But to be sure, always check our website.
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When should I be present for my visit?
Arrive at least 15 minutes in advance.
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Are there bike racks available?
Yes. At every park, there is plenty of space to safely secure your bicycle.
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Where can I park?
In Hasselt, you can park under or around the Plaza’h building, which we share with Albert Heijn, Jysk, Toychamp, and Action. Can’t find a spot there? Park further down at Hogeschool PXL.
In Ghent, you simply park in the building itself, on level +2 or +3. If these car parks are full, you can also use the underground parking on -1 and -2. Follow the signs on-site. Charging stations for electric cars are currently only available underground.
A parking fee applies in Ghent:
– Less than 30 minutes: free
– 30 minutes to 2 hours: €4.90
– More than 2 hours (up to a full day): €6.90In Antwerp, you also park under or around the building. No neighbors, just Sparkx.
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Is parking at Sparkx paid?
Parking is free in Hasselt and Antwerp.
A parking fee applies in Ghent:
– Less than 30 minutes: free
– 30 minutes to 2 hours: €4.90
– More than 2 hours (up to a full day): €6.90 -
Are there charging stations for electric cars?
Currently, there are underground charging stations in Ghent.
There are no charging stations in Hasselt and Antwerp yet. Working on it!
Accessibility
- Is Sparkx accessible by wheelchair or baby carriage?
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Can I as a wheelchair user access all areas?
As a wheelchair user, you can ask our staff in every park to use the elevator to access our other floors. Unfortunately, some zones are currently only accessible by stairs.
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Are there toilets for wheelchair users?
In every Sparkx location, you will find wheelchair-accessible toilets and a special shower room. Need assistance? Our staff is happy to help you.
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Can I reserve a wheelchair in the park?
Not at the moment. But we do everything we can to give you, as a wheelchair user, a top-notch experience.
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What sports experiences are appropriate for my child/young family?
Everyone is welcome at Sparkx! Many experiences can be adapted to your level of movement. However, most do require some basic motor skills. Which is why we apply minimum height requirements: Hasselt, Ghent or Antwerp.
Children under 13 must be accompanied by a responsible adult. Ages 13, 14, or 15? A guardian still needs to be present, but they can wait in the reception zone without a ticket, or grab one and join the fun. 🔥
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Do children need to be accompanied?
Are you under 13 years old? Then an adult must accompany you to the park.
Aged 13, 14, or 15? An adult must accompany them, but can wait in the welcome zone without a ticket — or get a ticket and join in. 🔥
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Is there a minimum length requirement?
At Sparkx, we strive to ensure that you can enjoy sports with your family, friends, and colleagues. Most sports experiences do require a minimum height, for example, to be attached to the pedals or recognized by our sensors. Some also have a maximum height. Want details? Check the height requirements per experience: Hasselt, Ghent or Antwerp.
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Can I participate if I am pregnant or have a medical condition?
It depends on the sports experience.
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Can I wear my prescription glasses during VR experiences?
If your glasses frame is less than 142 mm wide and 50 mm high? it should fit perfectly under our VR hardware. However, we recommend taking off your glasses for the best experience.
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Can I bring my guide dog?
Yes, you can bring your guide dog Just make sure to inform the reception so we can provide proper assistance.
In the park
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Are all sports experiences open?
During quieter periods, our sport experiences operate on a rotating schedule. Each experience will be open at least 50% of the time, so everyone still has the chance to discover every sport. Larger sport experiences (such as the E-zipline or racing) remain open continuously.
Is the sport you want to try currently closed? Feel free to ask a team member for assistance.The following sports experiences are currently under maintenance at Sparkx Hasselt: /.
The following sports experiences are currently under maintenance at Sparkx Ghent: /.
The following sports experiences are currently under maintenance at Sparkx Antwerp: /.
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Is there a maximum number of visitors allowed?
No one likes waiting in long lines. To ensure you have a great experience, we operate with a maximum capacity. However, we cannot guarantee that you won’t have to queue for our most popular experiences. Couldn’t try a certain attraction? Be sure to come back for another round of Sparkx.
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Do I have to queue for the sports experiences?
Depending on the park’s capacity, you may need to queue at some attractions.
Additionally, some attractions are alternately open during off-peak times. his will be indicated at the entrance gate. Please wait at the gate or feel free to approach a staff member.
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Can I safely store my belongings at Sparkx?
If you have valuables with you store them for free in our lockers at the entrance
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Where can I change clothes?
Haven’t put on your sportiest clothes yet? Feel free to change in our changing rooms.
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Can I shower at Sparkx?
Absolutely. Our private showers are free for all Sparkx visitors.
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Do I need to bring a towel?
It’s not mandatory, but we recommend it especially if you plan to shower here.
- Is there a map of the park?
House Rules
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What clothes/shoes should I wear?
You can be sure that you’ll be sweating. Our tip: wear easy athletic clothing and athletic shoes with a “non-marking” sole. This means they won’t leave marks on the floor. Some areas, like the Sparkx Arena, are not accessible with regular shoes.
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Can I use my phone anywhere in the park?
Yes. But we have plenty of technological gadgets to distract you from your smartphone.
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Can I bring my pets?
We love animals, but please leave your dog or cat at home. Sparkx is not the place for pets.
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Is smoking allowed in the park?
No, the park is completely smoke-free.
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Are there any other rules?
Check our house rules. .
Food & Drinks
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Can I eat in the park?
Recharge after your sports activities? Spoil your taste buds and health in our culinary zone at Sparkx. At Sparkx Hasselt and Sparkx Ghent, you can enjoy Eeetwell. This food concept brings the best of nature to your plate. At Sparkx Antwerp, you can discover our own food concept via Clubhouse by Sparkx.
Feel like indulging after a sweat session? We got your back. Sit back, relax, and unwind with a bag of chips and a local beer at our Sportbar.
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Can I bring my own food and drinks into the park?
No, you can purchase food and drinks within the park. But be sure to bring your own water bottle. You can refill it at our free water fountains Or buy one of our sustainable and trendy “Sparkx by Kambukka” drinking bottles.
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Can I eat my meals anywhere in the park?
No can do. To keep the park tidy, we ask you to eat in the culinary zone. Alternatively, you can take away a meal and eat it outside the sportainment complex.
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Is alcohol allowed?
Sparkx promotes a healthy lifestyle But who are we to say you can’t enjoy a local beer after your workout session? That’s why we offer a limited selection of alcoholic beverages.
Groups & Parties
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Does Sparkx offer group formulas?
Absolutely. At Sparkx, we focus on connection and exercising together.
School trips, clubs, and companies can contact us for a group package or a tailored proposal.
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Can I book one particular sports experience for my group?
Currently, this is not possible at Sparkx.
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From how many children can I book a birthday party?
Everything you need to know about the best birthday parties can be found on the reservation page.
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How far in advance can I book a children’s party, corporate outing, or group booking?
We recommend booking at least one month in advance.
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Can I hire the entire park?
Yes, you can! Our team is ready to provide more information and offer a personalized approach. Interested in our packages? Request a quote.
We are a young company and are still growing and learning.
Do you have any suggestions, comments, or points for improvement?
Be sure to email them to us! You can also always speak to us in the park. We do our best to resolve every situation as best as possible.