Tickets & subscriptions
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Can I buy tickets at the counter?
You can buy tickets both online and at the reception desk. Want to be sure of the best price and reduce your waiting time? Book your tickets online.
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Can I book a ticket by phone?
Unfortunately, it’s not possible to book a ticket by phone. We recommend purchasing your ticket through the website. That way, you’re guaranteed the best price.
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Are there discounted rates?
Yes. At Sparkx, we use real-time pricing. This means you pay more or less depending on the number of visitors. During quieter times, you pay a lower price.
Are you a loyal Sparkx visitor? Then you are better off with a Season Pass Check the rates.
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Can I watch my family or friends’ sports adventures at Sparkx without a ticket?
In the non-paying zone at the front, you can see a few attractions. Want to truly experience the rush?Book your ticket so you can join them inside.
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How long does a time slot last?
You can make a reservation for four hours, two hours, or one hour. Want even more fun? Get a Season Pass.
A full day of sports seems too intense for us. Do you think differently? Let us know for sure.
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Can I change or cancel a ticket after purchase?
Is your original visit date no longer convenient? No worries! You can reschedule up to 24 hours before the start of your booked slot. However, we charge an administrative fee of 1 euro per person for this.
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What if I am late for my booked slot?
No stress. Your access remains valid until the end of your booked slot.
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Can I give a ticket as a gift to my family or friends?
Yes. What a great gift!
We offer gift cards with different values. This way, you can give a portion of Sparkx for any occasion!
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What benefits do I have as a Season Pass holder?
With your Season Pass, you have unlimited access to the park during regular opening hours as a VIP member.
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How can I extend my Season Pass?
Great that you want to extend your membership. You can do this via this link or at the park during your next visit.
Opening hours & accessibility
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When is Sparkx open?
You can find all opening hours at https://sparkx.com/en/plan-your-visit/opening-hours/
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Is Sparkx open on holidays?
Yes, usually. But to be sure, always check our website.
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When should I be present for my visit?
Arrive at least 15 minutes in advance.
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What is the fastest route to the park?
Use the route planner on our contact page.
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Are there bike racks available?
Yes. Yes, there is ample space to safely secure your bike.
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Where can I park?
Sharing is caring! We share a parking area with Albert Heijn, Jysk, Toychamp, and Action. you can’t find a spot there? park further down at Hogeschool PXL.
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Is parking at Sparkx paid?
Parking at the Sparkx building is free
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Are there charging stations for electric cars?
Not at the moment. Working on it!
Groups & Parties
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Does Sparkx offer group formulas?
Absolutely. At Sparkx, we focus on connection and exercising together.
School trips, clubs, and companies can contact us for a group package or a tailored proposal.
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Can I book one particular sports experience for my group?
Currently, this is not possible at Sparkx.
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Can I book a guide for groups?
We offer various guided tour options Curious? Check out groups page or party page..
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From how many children can I book a birthday party?
Everything you need to know about the most fun birthday parties can be found on our reservation page..
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How far in advance can I book a children’s party, corporate outing, or group booking?
We recommend booking at least one month in advance.
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Can I hire the entire park?
Yes, you can! Our team is ready to provide more information and offer a personalized approach. Interested in our packages? Request a quote.
Food & Drinks
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Can I eat in the park?
Recharge after your sports activities? poil your taste buds and health in our culinary zone at Sparkx. Sparkx has its own Eeetwellconcept. This food concept brings the best of nature to your plate. Feel like indulging after a sweat session? We got your back. Sit back, relax, and unwind with a bag of chips and a local beer at our Sportbar.
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Can I bring my own food and drinks into the park?
No, you can purchase food and drinks within the park. But be sure to bring your own water bottle. You can refill it at our free water fountains Or buy one of our sustainable and trendy “Sparkx by Kambukka” drinking bottles.
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Can I bring my own empty drink bottle into the park?
Of course! You can refill your water bottle as much as you want at our free fountains.
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How much do meals cost in the park?
At Sparkx, we love to inspire you with healthy bites. Curious? Check out the full price list.
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Can I eat my meals anywhere in the park?
No can do. To keep the park tidy, we ask you to eat in the culinary zone. Alternatively, you can take away a meal and eat it outside the sportainment complex.
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Is alcohol allowed?
Sparkx promotes a healthy lifestyle But who are we to say you can’t enjoy a local beer after your workout session? That’s why we offer a limited selection of alcoholic beverages.
Accessibility
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Is Sparkx accessible by wheelchair or baby carriage?
Absolutely. Today, approximately 30% of our sports experiences are accessible to wheelchair users. And we continue to do our best to increase that number. Discover our sports experiences for wheelchair users.
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Can I as a wheelchair user access all areas?
As a wheelchair user, you have access to two floors via the elevators. Unfortunately, two mezzanines are not accessible. But we hope to resolve this for you soon.
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Are there toilets for wheelchair users?
You’ll find wheelchair-accessible toilets and a special shower room on the fourth floor. Need assistance? Our staff is happy to assist you.
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Can I reserve a wheelchair in the park?
Not at the moment. But we do everything we can to give you, as a wheelchair user, a top-notch experience.
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What sports experiences are appropriate for my child/young family?
Everyone is welcome at Sparkx! A large part of our sports experiences can be adapted to your level of mobility. However, most experiences do require a minimum level of motor skills. Therefore, we have minimum height requirements for our sports experiences..
Children under the age of 13 must be accompanied by a responsible guardian. Are you 13, 14, or 15 years old? In that case, a responsible guardian must still be present, but they can wait in our reception area without a ticket until the young person is done in the park. Or, they can also buy a ticket and enjoy the Sparkx experience themselves!
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Do children need to be accompanied?
Are you under 13 years old? Then an adult must accompany you to the park.
Are you 13, 14, or 15 years old? You’ll still need to bring adult supervision, but they can wait in our reception area without a ticket until you’re finished. Or they can purchase a ticket and enjoy the Sparkx experience right along with you!
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Is there a minimum length requirement?
At Sparkx, we strive to ensure that you can enjoy sports with your family, friends, and colleagues. Most sports experiences do require a minimum height, for example, to be attached to the pedals or recognized by our sensors. Some also have a maximum height. Curious about which ones? Check out our minimum height requirements for each sports experience..
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Can I participate if I am pregnant or have a medical condition?
It depends on the sports experience. Want to know more? Be sure to check out the individual pages for each sports experience.
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Can I wear my prescription glasses during VR experiences?
If your glasses frame is less than 142 mm wide and 50 mm high? it should fit perfectly under our VR hardware. However, we recommend taking off your glasses for the best experience.
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Can I bring my guide dog?
Yes, you can bring your guide dog Just make sure to inform the reception so we can provide proper assistance.
House Rules
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What clothes/shoes should I wear?
You can be sure that you’ll be sweating. Our tip: wear easy athletic clothing and athletic shoes with a “non-marking” sole. This means they won’t leave marks on the floor. Some areas, like the Sparkx Arena, are not accessible with regular shoes.
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Can I use my phone anywhere in the park?
Yes. But we have plenty of technological gadgets to distract you from your smartphone.
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Can I bring my pets?
We love animals, but please leave your dog or cat at home. Sparkx is not the place for pets.
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Is smoking allowed in the park?
No, the park is completely smoke-free.
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Are there any other rules?
Check our house rules. .
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I have a suggestion, question, or complaint. Where can I go?
We are a young company and are still growing and learning. Have suggestions, feedback, or points for improvement? Please email us! You can also approach us in the park. We strive to resolve every situation as effectively as possible.
Practical Information
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Are all sports experiences open?
At certain times, we rotate the availability of our sports experiences For example, Hado may be closed for half an hour while Core Stability is open, and vice versa. We aim to keep this to an absolute minimum.
Sports experiences with a green sticker and green frame can be operated without assistance from a Sparkx staff member, so you can always enjoy them.
The following sports experiences are currently under maintenance: boxing, skating.
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Can I wear earphones or headphones while I’m exercising?
This depends on the sport. For safety reasons, it may not be allowed at every attraction.
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Can I safely store my belongings at Sparkx?
If you have valuables with you store them for free in our lockers at the entrance
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Where can I change clothes?
Haven’t put on your sportiest clothes yet? Feel free to change in our changing rooms.
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Can I shower at Sparkx?
Our four private showers are free for all Sparkx visitors. On the fourth floor, you’ll find a shower for wheelchair users.
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Do I need to bring a towel?
It’s not mandatory, but we recommend it especially if you plan to shower here.
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Is there a map of the park?
Check our online Sparkx-map. Alternatively, pick up a physical map in the park to find the quickest route to your favorite attraction.
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Is there a maximum number of visitors allowed?
No one likes waiting in long lines. To ensure you have a great experience, we operate with a maximum capacity. However, we cannot guarantee that you won’t have to queue for our most popular experiences. Couldn’t try a certain attraction? Be sure to come back for another round of Sparkx.
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Do I have to queue for the sports experiences?
Depending on the park’s capacity, you may need to queue at some attractions.Additionally, some attractions are alternately open during off-peak times. his will be indicated at the entrance gate. Please wait at the gate or feel free to approach a staff member.
Still have a question? send us a mail.
